FAQ FOR Rapid Registration  

I can’t login. When I enter my user name and password, the screen refreshes and they are blank again.  

Check to make sure that your Internet browser or any toolbars you may have on your Internet browser do not have “pop up blocker” enabled on them. This can interfere with the login process. With so many security concerns these days, companies have increased Internet security on their networks. Integrated firewall and privacy protectors may also hinder the login process. You may have to contact your company IT representative to have them “unblock” the www.myrapidregistration.com website.  

Certain Internet browsers such as Mozilla or Firefox do not support the Rapid Registration platform. Best viewed with Internet Explorer 5.0 or higher.  

When I try to login, it tells me that I have “Entered an Invalid User Name or “Entered an Invalid Password”  

Check to make sure that you do not have your “Caps Lock” enabled on your keyboard. The User Name & Password fields are case sensitive.   

When logging in for the first time to a registration site, be sure to use the original User Name & Password that was provided to you. In order to view or edit previously entered registration information, use your email address and the password you created during the initial registration process.  

I stepped away from the computer during the registration process and now the screen says my “Session Has Timed Out”  

Rapid Registration does have an automatic session time out after a significant period of time has elapsed without any activity during a registration. You will need to log back in using your email address and the password you assigned yourself during registration in order to complete your registration.  If your session timed out before you got to the Password Selection screen, you will need to contact a Rapid Registration Administrator for further assistance.